FAQ
Frequently asked questions
Booking
Where is ReliOn available?+
ReliOn launches on 1 January 2027 in Coimbatore and Tiruppur. More areas and cities will follow.
Which services can I book?+
Electrical, Plumbing and Appliance services are available at launch. Vehicle repairs, carpentry, painting, cleaning, interior design and electronic gadget repairs are planned for later.
How do I book?+
Open the app, choose the service and problem, pick up to three nearby technicians and send your request. The first technician to accept gets your job.
Are the technicians verified?+
Yes. Every technician submits a government ID, and we check it before they can accept jobs.
Pricing and payment
Will I know the price before I book?+
Yes. The price is shown in the app before you send your request.
What is the confirmation fee?+
A small fee charged when you send your request. It is deducted from your final bill.
How do I pay?+
You pay online in the app after you approve the technician's bill.
What if parts are needed?+
The technician adds parts with a receipt photo to the bill. You review and approve the bill before paying.
Cancellation and refunds
What if nobody accepts my request?+
Your confirmation fee is refunded in full.
What if the technician cancels?+
Your confirmation fee is refunded in full, and you can send the request to other technicians.
Can I cancel my request?+
You can cancel before a technician accepts and get a full refund of the confirmation fee. After a technician accepts, the confirmation fee is not refunded because the technician has committed to your job. You cannot cancel once the technician has arrived.
Safety and support
Can I track the technician?+
Yes. You can see the technician on a live map once they are on the way.
How do I contact support?+
Email us from the Contact page and we will reply as soon as we can.