Privacy Policy

This policy explains how ReliOn (ReliOn) handles your personal data when you use our apps and website. We follow the principles of India's Digital Personal Data Protection Act, 2023.

1. What we collect

Customers

• Phone number, name and, if you add them, email and date of birth.
• Saved addresses with their map location.
• Booking details, notes and photos you add to a booking.
• Payment details you save, which are processed by our payment partner.

Providers

• Phone number, name, profile photo, service categories and working hours.
• A government ID and, later, proof of skill such as a certificate, for verification.
• Bank or UPI details for your earnings.
• Your home base location, and your live location while you are online or working on a booking.

Automatically

• Device and app information, crash reports and notification tokens.
• Usage events, such as a search that found no available technician, so we can improve the service.

2. Why we use it

• To create your account, match customers with providers, and complete bookings.
• To show prices, send notifications, process payments and payouts, and issue bills and receipts.
• To verify providers, keep the Platform safe, prevent fraud and resolve disputes.
• To improve the app and to understand how the service works, using anonymised or aggregated data where we can.
• To meet legal and tax obligations.

3. Who sees your data

• The other person in your booking. A provider with an accepted job sees the customer's name, phone number, address and notes. A customer sees the technician's name, photo, rating and approximate area, and the technician's live position once they are on the way.
• Service partners that run the Platform for us: Google (Firebase and Google Cloud for sign-in, database, storage, notifications and crash reporting, and Google Maps), our payment partner and our SMS provider for OTPs.
• Authorities and advisers where the law requires, or to protect rights and safety.

We do not sell your personal data and we do not show third-party advertising in the app.

4. Location

We use location to find nearby technicians, calculate distance-based prices, show live tracking and confirm that a technician has arrived. Providers share their live location only while online or working. You can turn location off in your phone settings, but some features will not work.

5. Where data is stored

Our main database and servers are in India (Mumbai). Some partners may process data outside India under their own security commitments.

6. How long we keep data

• Account data is kept until you delete your account.
• Booking and bill records are kept for as long as tax and accounting law requires. When you delete your account, personal details on them are removed.
• Provider ID and skill documents are deleted when the provider account is deleted, unless the law requires us to keep them.
• Anonymised and aggregated data, which cannot identify you, may be kept indefinitely for analytics and to improve ReliOn.

7. Your rights

You can ask us to:

• tell you what personal data we hold about you,
• correct or update it,
• delete it, and withdraw your consent,
• nominate someone to exercise your rights on your behalf, and
• deal with a complaint about how we handle your data.

You can delete your account, or just your customer or provider profile, in the app. For anything else, write to our grievance officer below.

8. Security

We use secure connections, access controls and limited staff access. No system is perfectly secure, so please keep your phone and OTPs private.

9. Children

ReliOn is for people aged 18 and over. We do not knowingly collect data from children.

10. This website

This website does not use advertising or tracking cookies.

11. Changes

We may update this policy and will show the new date above. For important changes we will also tell you in the app.

12. Contact and grievance officer

Thanvanth R S, Grievance Officer, ReliOn, Lakshmi Mills, Papanaickenpalayam, Coimbatore, Tamil Nadu 641037. Email: grievance@relion.in. We acknowledge complaints within 48 hours and aim to resolve them within one month.