Refund and Cancellation Policy

1. The confirmation fee

When you send a request you pay a confirmation fee (currently ₹49). It is deducted from your final bill, so you do not pay it twice.

2. You get a full refund when

• no technician accepts within 10 minutes,
• every technician you chose declines or is unavailable,
• the technician does not reach you and we cancel the booking, or
• you cancel before any technician accepts.

3. If your technician cancels

We send your request to the other technicians you chose, and you can add more. If nobody else accepts, the request closes and your confirmation fee is refunded in full.

4. When the fee is not refunded

If you cancel after a technician has accepted but before they arrive, the confirmation fee is not refunded. The technician has committed to your job and is on the way, and the fee compensates them.

5. After the technician arrives

You can no longer cancel in the app once the technician has arrived. If there is a problem, contact us straight away.

6. If you disagree with a bill

Do not approve a bill you think is wrong. Contact us and we will review it with you and the provider. If we find an error, we will correct the bill or refund the difference. Please note that a catalogue-priced bill you do not respond to within 15 minutes is treated as approved.

7. If you are unhappy with the work

Tell us as soon as you can. We will look into it and help resolve it with the provider. At launch we do not offer a repair guarantee.

8. How refunds are paid

Refunds go back to the payment method you used. They usually reach you within 5 to 7 working days after we start the refund, depending on your bank.

9. Contact us

Email grievance@relion.in orhello@relion.in.